〈 KB

How to troubleshoot when the thumbnail images of WebP files are not shown on File Explorer

You may try one of the following to make the thumbnail images of WebP files are shown on File Explorer as below.

Get WebP Image Extensions

WebP Image Extensions offered by Microsoft enables you to view the thumbnail images of WebP files on File Explorer. You may visit the link below to get WebP Image Extensions from Microsoft Store.

• WebP Image Extensions

Install Honeyview

Honeyview also enables you to view the thumbnail images of WebP files on File Explorer. If the problem persists even after you have installed the app, however, you may try the following steps.

1. Delete registry key

Open Registry Editor and delete the following key.




HKEY_LOCAL_MACHINE\SOFTWARE\Classes\.webp\ShellEx\{e357fccd-a995-4576-b01f-234630154e96}

This key is used for processing thumbnail images, and the problem may occur if the key does not work correctly.

2. Reinstall Honeyview

Uninstall Honeyview, then download the latest version of the app and reinstall it.

  Download Honeyview